- Digital Media - Online Marketing - Search Engine
Job Categories
- Business Operations - Client Services - Communications/PR - E-Business/E-Commerce - Marketing - Product Development - Project Management - Research
Salary
£30,000 to £35,000 per annum
Contract Type
Permanent
Benefits
Salary Up to £33k + excellent benefits
Job Description
Business Link in London is the first place to go for high quality information and practical advice to help you meet your business challenges, make the most of business opportunities and take up any appropriate business support.
We are seeking a Customer & Market Intelligence Manager to build and maintain a comprehensive knowledge base of insights into London’s SMEs which is easily accessible to colleagues within BLL, and which can be used extensively and incisively in pursuit of BLL’s business objectives.
Our vision is to become the No.1 brand for the provision of business advice and assistance to London’s SME’s.
The Role:
• Create and position business and market information as a key strategic driver, as well as assisting to create a knowledge culture within BLL. • Develop working relationships with others to identify internal sources and facilitate the sharing and exchange of information via Sharepoint. • Facilitate regular cross-functional knowledge sharing workshops and carry out regular and ad hoc information knowledge audits. • Understand and analyse all the available sources of information including desk research, primary research, client diagnostic reports, the CRM system and individuals’ knowledge. • Using the above methods, build a picture for the business of London’s business demographics (including sub-regional) and the social and cultural aspects of local businesses, to include
1) SME issues, regulation and government policy as it affects SMEs, 2) Trends and changes in London’s economy 3) Characteristics of growth businesses across London’s priority sectors 4) Business opportunities associated with London’s major developments, especially the 2012 Olympics
• Develop, manage and disseminate appropriate knowledge products to serve the needs of the business with a particular emphasis on the needs of:
1) The Website team 2) The Service Delivery team and their clients 3) The Executive team 4) The Strategy & Planning Manager 5) The Partnerships team
• Through specific and general research, data mining and networking intelligence, build and maintain a knowledge base that empowers the organisation to deliver success: this will be achieved by thorough collection, collation, analysis and interpretation of information. • Commission and manage any ad hoc or regular primary research, as required by the Senior Strategy & Market Intelligence Manager. • Diversity statement – (Demonstrate commitment to upholding and representing BLL’s diversity, equal opportunity and inclusion policies/agenda in all business and client dealings)
Skills & Achievements
• Knowledge management expertise, including the development of knowledge and information based products. • Proven background in information research, analysis and management. • Practical working experience with SME businesses and the business support sector. • Sound organisational and business awareness. • Ability to plan and organise resources. • Ability to communicate facts and concepts effectively in both written and verbal formats. • Demonstrable innovation and creativity in carrying out research tasks. • Proven ability to build effective working relationships.
Business Link/Serco offers excellent benefits and future career opportunities within the wider Serco Group, including Performance Related Bonus, Pension Scheme, Life Assurance and 25 days holiday. Serco is an equal opportunities employer, and is particularly keen to encourage applicants from under-represented groups, such as minority, ethnic, disabled and women.
Following the closing date of the advertisement, we will be reviewing all applications with a view to short-listing for interview, and you will be contacted in due course should you be suitable for the position.
If your application is unsuccessful or you choose not to accept any offer of employment we make, the information will not be held for longer than necessary, after which time it will be destroyed. If your application is successful, the information will form part of your employment and we are entitled to process it for all purposes in connection with your employment.
No phone calls from recruitment agencies or other third parties.
Qualifications Required
Date Posted
02/10/2008 19:37:00
If you are interested in this vacancy, please apply using the buttons below.
